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Complaints Policy

At ARMTA, we are committed to maintaining the highest standards of care and professionalism. We take any complaints against our members very seriously and have established a thorough complaints process to ensure public safety and adherence to our Code of Ethics and Standards of Practice.

1 

Filing a Complaint Against an RMT 

As a member of the public, you have the right to file a complaint about a Registered Massage Therapist (RMT). To submit a complaint, please connect with us today!

 

Complaints Process:

  1. Submission: A signed complaint must be submitted to the Registrar of the Association. The Registrar will notify the member and the complainant within 30 days of receiving the complaint.

  2. Investigation: The complaint is then investigated by a third-party. The investigation report is reviewed by the Registrar and shared with the Board of Directors.

  3. Resolution: Based on the findings, the Registrar and Board may:

    • Facilitate communication between the complainant and the member to resolve the issue.

    • Attempt to resolve the complaint directly.

    • Refer the complaint to an alternative resolution process.

    • Conduct or appoint an investigator for further inquiry.

    • Dismiss the complaint if it is resolved or if evidence of misconduct is insufficient.

  4. Suspension: The Registrar may recommend temporary suspension of the member if there is serious misconduct or potential risk of harm to the public.

2

Reporting Unethical Practices

If you have experienced or observed unethical behaviour by an RMT member, contact us immediately to ensure accurate and prompt documentation of the issue.

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Complaints Process:

  1. Submission: A signed complaint must be submitted to the Registrar of the Association. The Registrar will notify the member and the complainant within 30 days of receiving the complaint.

  2. Investigation: The complaint is then investigated by a third-party. The investigation report is reviewed by the Registrar and shared with the Board of Directors.

  3. Resolution: Based on the findings, the Registrar and Board may:

    • Facilitate communication between the complainant and the member to resolve the issue.

    • Attempt to resolve the complaint directly.

    • Refer the complaint to an alternative resolution process.

    • Conduct or appoint an investigator for further inquiry.

    • Dismiss the complaint if it is resolved or if evidence of misconduct is insufficient.

  4. Suspension: The Registrar may recommend temporary suspension of the member if there is serious misconduct or potential risk of harm to the public.

3

Reporting a Fellow ARMTA Member

ARMTA members who wish to report a colleague must submit a signed complaint to the Registrar, including:

  • Their own name and member number.

  • The name of the member in question.

  • Details of the alleged misconduct with supporting evidence.

  • Names and contact information of any involved clients, with their consent for disclosure.

4

Any Other Complaints

To file a complaint of any regard with the association or to report unethical behaviour, please contact us now to ensure your concerns are documented and addressed promptly.

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